Did you know that for most questions we already have an answer published online! Check our FAQ section to see if we already answered your question.
In which countries do you deliver?
At this time, Grixx accepts orders with a delivery address in The Netherlands only.
How much shipping costs do I have to pay?
For shipments to the Netherlands, we deliver free of charge on orders over 20,-. If you order something under 20,- the shipping costs are € 1.99. We always try to deliver an order that consists of several items in one package. If it concerns an order above € 20,- but we have to split it into two or more deliveries, this will not affect the delivery costs.
Which delivery service do you use?
- At home or at another address
- At a DHL ServicePoint
How do I still receive my package if I am not at home?
When can I receive my order?
How do I order a product?
If you have found a product you would like to order, place the product in your digital shopping cart via the purple button ‘add to cart’
In the shopping cart menu, you can complete the order via the Checkout button
We use DHL to ship the products to you.
Select the desired delivery options.
Select the payment method and pay for your order.
You will receive an order confirmation from us by e-mail. When your order has been shipped, you will receive a Track & Trace number by e-mail.
It is not possible to order the products by phone.
How do I cancel my order?
My product is broken
What are the return conditions? (right of withdrawal)
I have not yet received my refund
How can I pay for my order?
- Via iDeal:
With iDeal you can safely and easily pay for your order with us without additional costs. For this you use the trusted internet payment environment of your own bank.
- Bank transfer:
You can also choose to transfer the amount of your order to our account first. Once we have received your payment, we will send the goods to you as soon as possible.
You can also choose to pay for your order afterwards via Klarna (costs are €1.00).
If you select this payment option, you will receive a separate invoice from Klarna. Klarna will send you the invoice as soon as we have sent the order. This is usually about 2 days after you have received an email confirmation of your purchase. You will receive this invoice via email or in the Klarna app, if you have downloaded it. You pay the invoice to Klarna via iDEAL or direct debit by logging in to the Klarna app or via klarna.nl.
If you have any questions about your payment through Klarna, please contact Klarna customer service.
How do we handle reviews?
Every company deals with positive and negative reviews. If the overall score is high, the number of negative reviews will be lower, but there will always be areas for improvement. Especially when a considerable number of reviews have been left. To provide the most realistic picture, we cannot remove negative reviews unless they do not meet the guidelines of Customers tell.
Learn more about this review system: https://klantenvertellen.nl/hoe-werkt-het/
To file a complaint
Address information Grixx
2408 BZ Alphen a/d Rijn
Phone: +31 (0) 172 63 66 66
Fill out our contact form.