Order, Payment & Delivery

Order

How do I place an order with Grixx?

You can place an order via the Grixx website

1. If you have found a product you would like to order, place the product in your digital shopping cart via the purple button ‘add to cart’
2. In the shopping cart menu, you can complete the order via the Checkout button
3. We use DHL to ship the products to you.
4. All products, ordered before 15:00 on working days, will be delivered the next day
5. Select the desired delivery options.
6. Select the payment method and pay for your order.
7. You will receive an order confirmation from us by e-mail. When your order has been shipped, you will receive a Track & Trace number by e-mail.

It is not possible to order the products by phone

To ensure that your order is delivered as quickly as possible, we immediately process all orders automatically. As a result, it is unfortunately not possible to cancel or change your order between the time of ordering and delivery. You can refuse your package at the door or return it after receipt. Follow the return instructions for returning products.

Payment

What payment options do I have with Grixx?

uring the ordering process you can select your preferred payment method. You have the choice between two options:

1. Via iDeal

With iDeal you can safely and easily pay for your order with us without additional costs. For this you use the trusted internet payment environment of your own bank.

2. Bank transfer

You can also choose to transfer the amount of your order to our account first. Once we have received your payment, we will send the goods to you as soon as possible. Our bank account details are:

Grixx B.V.
IBAN: NL93 ABNA 0889 0531 62

3. Klarna

With Klarna Pay later, you pay for the order afterwards as soon as you have received it and decided to keep it. That way you never pay for what you return. For the use of Klarna we charge a surcharge of €1 per order for the use of this service. You will also find these costs on your invoice and during the ordering process.

Delivery

Which carrier will deliver my package?

At this time, Grixx accepts orders with a delivery address in The Netherlands only.
For delivery we use the services of DHL. You can indicate yourself where you want your order delivered:

• At home or at another address
• At a DHL ServicePoint

If the delivery person does not find you at home, the package will be delivered to the neighbors or to a DHL ServicePoint. You can pick up the package the next day in the latter case. You will then receive an email with a link to the address and opening hours of the DHL ServicePoint.

What are the shipping costs at Grixx?

For shipments to the Netherlands, we deliver free of charge on orders over 20,-. If you order something under 20,- the shipping costs are € 1.99. We always try to deliver an order that consists of several items in one package. If it concerns an order above € 20,- but we have to split it into two or more deliveries, this will not affect the delivery costs.